Returns & Exchanges

Due to the perishable nature of our artisanal cakes and cupcakes, we are unable to accept returns for a change of mind once a product has left our bakery. If you encounter any quality issues or discrepancies with your order, please contact our Sydney studio within 24 hours of delivery or pickup for a resolution.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your cakes or cupcakes at the time of collection or delivery to ensure they meet your expectations and our quality standards.

• 2.
  Document Concerns

  If there is a physical defect or incorrect item, take clear photographs of the product and the packaging immediately to support your claim.

• 3.
  Contact Our Team

  Email our customer service team with your order number and photos within 24 hours of receipt so we can investigate the issue promptly.

• 4.
  Resolution Process

  Our pastry chefs will review your case to provide a suitable outcome, which may include a replacement, store credit, or a partial refund depending on the circumstances.